International Journal of Management and Leadership Studies
2025; 6(i): 468-493
ISSN:
2311 7575
LEADERSHIP STYLES AND DECISION-MAKING PROCESS ON WATER CONSERVATION INITIATIVES IN KENYA: A CASE STUDY OF THE NAIROBI CITY WATER & SEWERAGE COMPANY (NCWSC)
John Melita Kamoiro and Jared Osoro
Published:
01 December, 2025
Volume:
6
Issue:
i
Keywords:
Leadership Styles, Decision-Making Process, Water Conservation Initiatives, Kenya
This study explored the influence of leadership styles on decision-making in water
conservation initiatives in Kenya, focusing on the Nairobi City Water and Sewerage
Company (NCWSC). The main objective was to assess how transformational, situational,
servant, and charismatic leadership styles affect decision-making effectiveness in water
resource management, infrastructure development, and service delivery. Despite
NCWSC’s critical role in sustainable water conservation, persistent challenges in strategic
planning, policy implementation, and stakeholder engagement are often linked to
leadership inefficiencies. Guided by Charismatic Leadership Theory, Situational
Leadership Theory, and the Rational Decision-Making Model, the study targeted
NCWSC executives, department heads, managers, and technical officers. A stratified
random sample of 360 respondents was selected, and data were collected using semistructured interviews and questionnaires. Mixed methods were employed: thematic
analysis for qualitative data and SPSS (version 29) for quantitative analysis. The findings
revealed that situational leadership had the greatest influence on effective decisionmaking, followed by transformational, charismatic, and servant leadership. Weaknesses
identified included limited innovation, inadequate staff empowerment, and lack of
flexibility. The study recommends fostering innovation through regular brainstorming
workshops, enhancing employee participation through feedback mechanisms, and
integrating charismatic motivation with structured governance for long-term
conservation success. Strengthening leadership adaptability and inclusivity is crucial for
improving water conservation outcomes and achieving sustainable water governance at
NCWSC.