International Journal of Management and Leadership Studies
2025; 6(i): 693-705
ISSN:
2311 7575
DIGITAL TRANSFORMATION TOOLS AND STRATEGIC DECISION-MAKING IN SMALL AND MEDIUM BUSINESS START-UPS IN KISUMU SUB-COUNTY, KENYA
Lynn Akinyi Okello and Prof. Peter Kithae,
Published:
01 December, 2025
Volume:
6
Issue:
i
Keywords:
Strategic Decision-Making, Digital Transformation, SMEs, Kisumu, Mobile Money, Cloud Computing, Order Management Systems
Digital transformation has become a critical driver of competitiveness for small and
medium-sized enterprises (SMEs), yet its strategic application in resource-constrained
contexts remains underexplored. This study examined the effect of mobile money
transfer and cloud computing on strategic decision-making among small and medium
business start-ups (SMBSUs) in Kisumu County, Kenya. A sequential explanatory mixedmethods design was adopted, combining a quantitative survey of 199 founders and
senior managers across sectors such as retail, agribusiness, services, and manufacturing
with qualitative interviews involving 12–15 purposively selected respondents.
Quantitative data were analyzed using descriptive statistics, chi-square tests, correlation,
and multiple regression in SPSS, while qualitative data were subjected to thematic
analysis using NVivo. Findings revealed that mobile money was the most widely
adopted tool though it primarily served operational purposes with negligible strategic
impact. Conversely, cloud computing showed limited strategic contribution due to
infrastructural and skill-related barriers. The study highlights the uneven integration of
digital tools into strategic processes and identifies leadership capacity, infrastructure, and
cost as key determinants of adoption. These insights inform policy and practice by
emphasizing the need for targeted interventions to strengthen digital literacy, improve
access to affordable technologies, and foster inclusive digital ecosystems in devolved
regions.