International Journal of Management and Leadership Studies
2025; 6(i): 706-720
ISSN:
2311 7575
THE INFLUENCE OF MANAGEMENT STRATEGIES AND ORGANIZATIONAL PERFORMANCE OF PUBLIC REFERRAL HOSPITALS IN KENYA: A CASE STUDY OF KENYATTA NATIONAL HOSPITAL
Lucy Ongachi Osinde and Johnson Kianda
Published:
01 December, 2025
Volume:
6
Issue:
i
Keywords:
evidence-based strategic planning, capacity building, and digital transformation to enhance institutional performance.
Public referral hospitals in Kenya face persistent performance challenges, including
inefficient service delivery, resource constraints, and staff shortages that undermine their
healthcare mandate. This study assessed the influence of management strategies,
leadership style, strategic orientation, staff competencies, and technology integration, on
the organizational performance of Kenyatta National Hospital (KNH). Using a
descriptive research design, data were collected from a sample of 357 respondents and
analyzed using descriptive, correlation, and regression techniques. The results revealed
that all four management strategies positively influenced performance, with strategic
orientation emerging as the strongest predictor, followed by staff competencies,
technology integration, and leadership style. Collectively, the variables explained 53.8%
of the variance in performance. The study concludes that a synergistic approach to
strengthening these strategies is crucial for improving hospital efficiency and service
quality. It recommends blended leadership styles, evidence-based strategic planning,
capacity building, and digital transformation to enhance institutional performance.