International Journal of Management and Leadership Studies
2025; 6(i): 958-970
ISSN:
2311 7575
DIGITAL MARKETING STRATEGIES AND PERFORMANCE OF PRIVATE HOSPITALS IN KENYA: A CASE OF NAIROBI CITY COUNTY
Lilian Dianah Obuyi and Prof. Peter Kithae
Published:
01 December, 2025
Volume:
6
Issue:
i
Keywords:
Marketing, digital marketing, social media, private hospitals
Private hospitals offer an alternative for those who sought services beyond what
the public sector provided, often characterized by shorter wait times, more
advanced facilities, and a wider range of services. The current study sought to
investigate how digital marketing strategies affect performance of private
hospitals in Nairobi City County. The study was anchored in the marketing mix
theory. A sample of 96 employees was used. Data was collected using a selfadministered questionnaire and analyzed using descriptive and correlation
analysis with the help of Statistical Package for the Social Sciences. Hospital
performance was significantly positively correlated with digital marketing
techniques (r = 0.578, p = 0.000). The study concluded that hospitals that regularly
update their websites, actively engage on social media, and use digital tools to
track patient interactions experience improved performance. Hospitals should
therefore strengthen their digital marketing strategies by regularly updating their
websites with relevant information on services, health tips, and promotions to
enhance patient engagement.