International Journal of Management and Leadership Studies
2025; 6(i): 1175-1214
ISSN:
2311 7575
CLOUD SERVICES AND ORGANIZATIONAL PERFORMANCE OF PRIVATE UNIVERSITIES IN KENYA
Benard Rutto and Dr. James Mwikya
Published:
01 December, 2025
Volume:
6
Issue:
i
Keywords:
Cloud Services, Resource Utilization, Organizational Performance, Resource Based Theory, Kenya
Universities are key sources of knowledge and serve as important channels for
disseminating information through teaching, training, research, and community
engagement. To remain competitive and fulfill their mission and vision,
universities need to adopt enabling technologies such as cloud computing. This
study aimed to examine how cloud-computing services influence organizational
performance, focusing on private universities, with a case study of the
Management University of Africa (MUA). The specific objective in the research is
to assess the effect of cloud services adoption, the influence of cost efficiency. The
research utilized the Resource-Based View (RBV) theory. Descriptive statistics
were used to explore the relationships among cloud service adoption and
organizational performance, while inferential statistics were applied to draw
conclusions and generalizations. The results revealed that both cloud service
adoption and cost efficiency had a strong positive influence on performance, with
correlation coefficients of 0.929 and 0.934, respectively. The overall model
explained approximately 89% of the variation in performance, underscoring cloud
computing and cost management as critical drivers of success. The study
concludes that private universities can significantly enhance their performance by
effectively leveraging cloud services and managing costs efficiently, while also
optimizing the use of time, personnel, and other resources. Recommendations
include improving system integration, involving more staff in budgeting
processes, and using data-driven approaches for decision-making. Future research
should expand the scope to include more universities and consider qualitative
methods such as interviews or focus groups for deeper insights.