International Journal of Management and Leadership Studies
2025; 6(i): 229-255
ISSN:
2311 7575
PERFORMANCE MANAGEMENT SYSTEMS AND ORGANIZATIONAL EFFECTIVENESS IN THE PUBLIC INSTITUTIONS IN KENYA: A CASE STUDY OF TEACHERS SERVICE COMMISSION
Alice Mbangula & David Kanyanjua
Published:
01 December, 2025
Volume:
6
Issue:
i
Keywords:
Performance Management Systems, Organizational effectiveness, Public Institutions, Performance Planning, Performance Monitoring, Performance Rating, Performance Development, Teachers Service Commission
Performance Management System (PMS) is a critical tool for monitoring and evaluating
employee performance against organizational objectives in both public and private
sectors. Despite its adoption, limited research exists on its direct impact on organizational
effectiveness. This study investigated the influence of PMS on organizational
effectiveness at the Teachers Service Commission (TSC), focusing on performance
planning, monitoring, rating, and development. The study was guided by goal-setting
theory, expectancy theory, and learning curve theory. A descriptive research design was
employed, targeting 375 Secretariat Staff at TSC Headquarters. Using stratified random
sampling, 30% of the population was selected, yielding a sample size of 113. Data was
collected through questionnaires whose reliability and validity were confirmed. Analysis
was conducted using SPSS version 22, applying descriptive statistics (percentages,
means, and standard deviations) and inferential statistics (correlation and multiple
regression). Findings revealed that performance planning (r=0.506, β=0.225, p<0.05),
performance monitoring (r=0.831, β=0.136, p<0.05), performance rating (r=0.961, β=0.431,
p<0.05), and performance development (r=0.693, β=0.105, p<0.05) all had positive and
statistically significant effects on organizational effectiveness. Among these, performance
rating emerged as the strongest predictor; while monitoring and planning were vital for
accountability and goal alignment. Continuous employee development was also found
essential for capacity building and sustaining long-term improvements. The study
concludes that PMS significantly enhances organizational effectiveness at TSC and
recommends further research across institutions. Policymakers should strengthen
fairness, transparency, and resource allocation, while continuous training, mentoring,
and integration of PMS principles in teacher preparation programs are vital for
professional and institutional growth.