International Journal of Management and Leadership Studies
2025; 6(i): 298-312
ISSN:
2311 7575
THE EFFECT OF CORE COMPETENCIES AND HUMAN CAPITAL DEVELOPMENT ON ORGANIZATIONAL PERFORMANCE: EVIDENCE FROM KENYA COMMERCIAL BANK
Ali Buthul Aden and Gladys Nafula Mabonga
Published:
01 December, 2025
Volume:
6
Issue:
i
Keywords:
Core Competencies, Human Capital Development, Organizational Performance, Strategic Leadership, Banking Industry, Kenya Commercial Bank
The banking industry in Kenya plays a crucial role in financial intermediation, economic
growth, and employment creation. However, many banks continue to face challenges of
declining profitability, customer dissatisfaction, and workforce inefficiencies, partly
attributed to inadequate leadership strategies. This paper investigates the effect of core
competencies and human capital development on organizational performance at Kenya
Commercial Bank (KCB), Kencom House. The study adopted a descriptive–explanatory
research design, targeting 400 employees across strategic departments, from which a
stratified random sample of 200 respondents was drawn. Data were collected using semistructured questionnaires and analysed using descriptive statistics, correlation, and
multiple regression techniques with SPSS version 25. The findings revealed that both core
competencies and human capital development significantly influenced organizational
performance. Core competencies such as innovation capability, technological proficiency,
service quality, and responsiveness accounted for improved financial outcomes and
customer satisfaction (β = 0.327, p < 0.01). Similarly, human capital development
comprising training, succession planning, knowledge sharing, and employee
engagement positively contributed to productivity and operational efficiency (β = 0.251,
p < 0.05). The study concludes that continuous investment in distinctive organizational
capabilities and human capital enhances the performance and competitiveness of
commercial banks. It recommends that KCB strengthen innovation systems, align
employee development programs with strategic objectives, and institutionalize
knowledge-sharing platforms to sustain superior performance in an evolving financial
environment.