The intense competitive environment in the mobile communications industry, has compelled mobile operators to regularly review their strategies to align with appropriate business innovation and firm competitiveness in order to compete favorably and to achieve the desired market performance. This study seeks to examine, investigate and determine the influence of business innovation and firm competitiveness on market performance of Safaricom PLC. The study was anchored on the Unified Theory of Acceptance and Use of Technology (UTAUT) theory, supported by Michael Porter Five Forces Model. The sample size of 197 was taken from a target population of 402 using stratified random sampling techniques. Descriptive research design was adopted, with the primary data collected using structured questionnaire and analyzed using SPSS version 26. Pilot study was done with 20 respondents, giving a Cronbach alpha of 0.866. Regression analysis established coefficients, X1=0.3400 (p=0.000) and X2=0.464 (p=0.000) for business innovation and firm competitiveness respectively, hence the regression model equation of: Y =0.447 + 0.340X3 + 0.464X4 showed that there was a positive significant correlation to market performance. The overall regression coefficient R= 0.750 and R² of 0.563. A comparative study is recommended be done with Airtel and Telkom Kenya to determine whether the outcome is in line with the findings from the Safaricom PLC study.

World Over, organizations are choosing strategic innovation as a response to rapid business environment turbulence and complexity. The objective of this research was assessing the effect of organization innovations on performance of the banking industry in Kenya. The specific objectives were; to examine the effect of technological innovations on the performance of the banking sector in Kenya; and to establish the effect of product innovations on the performance of the banking sector in Kenya. The research was based on dynamic capabilities theory. This research made use of a descriptive research design. The research population was the 42 NCBA PLC branches in Nairobi County, Kenya. 42 branch managers and the 42 branch operational managers giving a total of 84 respondents formed the target population. A questionnaire was used for collecting primary data from the respondents. To undertake data analysis, descriptive statistics were used. Frequencies and percentages were used in analyzing the demographic profiles of the respondents. Inferential statistics including regression and correlation analysis were applied in establishing how the dependent variable relates with the independent variables. Ethical considerations were observed throughout the study. The inferential results on the effect of technological innovation on organization performance show R = 0.594 indicating a strong positive correlation and R2 = 0.353 and there was a significant effect between technological innovation and organization performance (β = 0.216, p<0.05). The inferential results on the effect of product innovation on organization performance show R = 0.612 indicating a strong positive correlation and R2 = 0.375 and there was a significant effect between product innovation and organization performance (β = 0.437, p<0.05). The study recommends that NCBA bank ought to unceasingly implement technological and product innovation to boost the competitive edge it enjoys against its competitors in the banking industry.

In today’s dynamic and competitive business environment, firms are faced with ever evolving risks as they implement their strategic objectives to create value. Proactively therefore, organizations are adopting the enterprise risk management framework to address the inadequacies in risk management to ensure realization of business objectives. This study examined the intervening effect of corporate strategy on the relationship between transformational leadership and enterprise risk management adoption by commercial state corporations in Kenya. This research adopted a positivist research philosophy and cross-sectional survey design approach. Target population comprised all the 52 Commercial State Corporations in Kenya listed in the register of State Corporations Advisory Committee in January 2021. Census method was applied, and all members of the top management team were enumerated as respondents. The study used primary data, which was collected through structured questionnaires. The Statistical Package for Social Sciences (SPSS version 22) was used in regression modeling for prediction and causal inferences between study variables. The study findings indicated a partial mediation effect on the intervening role of corporate strategy on the relationship between transformational leadership and ERM adoption by commercial state corporations in Kenya. The study recommends that the commercial state corporations should anchor the ERM adoption activities and other management programmes in the corporate strategic plan for effective execution. It is further recommended that practitioners involved in enterprise risk management advisory, learning and development should ensure that professional development programs in ERM, incorporate linkages between corporate strategy and enterprise risk management.

The main purpose of the study was to investigate process automation and its effect on the performance of general insurance companies in Kenya with the case study being CIC General Insurance company Ltd. The Insurance Industry in Kenya has been making underwriting losses in the last several years. CIC General has not been an exception in making underwriting losses. The objective of the study was to establish whether process automation would have a positive impact if implemented towards improving the performance of Insurance companies. The Study was anchored on Diffusion of Innovations theory as developed by E.M. Rogers in 1962, which seeks to clarify how, why, and in what proportion new ideas or technologies spread. The study used a descriptive research design. The study targeted 315 employees of CIC General Insurance Company across all the departments. A stratified random sampling method was used where 65 respondents, representing 20% of the entire target population, formed the sample size of the study. The researcher used structured questionnaires to collect data from the sampled respondents. Statistical package for social sciences was used for data analysis to help in generation of descriptive statistics and inferential statistics, obtain results of multiple linear regression and ANOVA results. The study data was presented using figures, and tables. The study established that process automation influence digital transformation in general insurance company’s performance. The study established that process automation has reduced manual tasks in service delivery. The study concludes that there was a linear relationship between process automation, and the performance of general insurance companies in Kenya. The study recommends that establishing process automation requires one system that should be dependable and one that will increase productivity, performance, and reduce cost. This study gives more information towards understanding the status of Digital Transformation and as well aid policy makers in the insurance firms on areas to consider for effective Digital Transformation in improving the various aspects of their performance.

Participatory budgeting involves participation of ordinary citizens in the allocation of public resources and therefore contributes to deepening democracy in any nation both at the central government and decentralized units. The Constitution of Kenya 2010 and various legal instruments have anchored and institutionalized public participation in management and allocation of public resources. Makueni County has implemented participatory budgeting which has been praised as a model for participatory budgeting in the country. There is however, gap on the performance of the county government and there is thus need to study the influence of participatory budgeting on the performance of county governments. This study focus on Makueni County, Kenya. The specific objectives of the study were to: assess how government structure influence county performance and; the extent to which methodology of delivering participatory budgeting affect performance of the county. The study population was 562,420 citizens of Makueni County who are above 18 years of age (eligible participants in public participation forums) spread across the 30 wards. The study sampled 400 respondents. The data was collected by use of a questionnaire and secondary data from the County Government of Makueni on participatory budgets and projects. The data was analyzed through descriptive and inferential statistics. The results show that the government environment and structure (β1 = 0.486, t = 9.10, p = 0.000), the methodology (β3 = 0.548, t = 13.754, p = 0.000), had a positive influence on the performance of county government. The study found that the government environment has a positive influence on the performance of the county governments. The study therefore recommends that; the county government to establish a legal framework to entrench and deepen the participatory planning and budgeting process to ensure the government environment is conducive for improved service delivery.

This study’s major objective was to assess how employee grievances influences performance of commercial airlines in Kenya: a case study of KQ. With specific objectives to; evaluate how organization culture influences performance of commercial airlines in Kenya, determine how employee motivation influence the performance of commercial airlines in Kenya and to assess how employee working environment influences performance of commercial airlines in Kenya. This study adopted a descriptive case study research design to obtain data from 258 respondents who were stratified sampled from senior, middle and operational management level, from a targeted total population of 2584 at KQ. Structured questionnaires were administered to respondents through e-mail addresses and data obtained was analyzed using descriptive and inferential analysis methods. To determine the pattern of the variables, descriptive statistics used for example mean and standard deviation. SPSS was utilized for data analysis. The obtained data was presented on graphs, tables and charts for interpretation. The regression of coefficients results revealed that the three indicators of employees’ grievances including organizational culture, employee motivation and working environment were positively and significantly related to performance. The study concluded that identifying employee grievances and improving or resolving them enhance performance. Commercial airlines in Kenya should ensure employees’ satisfaction in order maximize their output towards achieving targets, and periodic audits and evaluation on organizational culture, working environment and motivation.

The republic of Kenya through the ministry of health established Hospital Management Boards(HMBs) in the early 1990s. This was among her decentralized strategies that were common to many other developing countries. The board was set up to work with the now County Health Management Boards(CHMBs), Hospital Management Teams (HMTs) and the local community, so as: To give community interest on matters health planning first priority; To work with the County Health Management Teams (CHMTs) to harmonize and observe the execution of health initiatives by government and non-government organizations; To recognize problems associated with policy enactment and possible solutions required; To promote cost-sharing and public literacy on health. The effectiveness of the Hospital Management Boards (HMBs) in the governance of hospitals is a challenge that needs thorough investigation putting in mind that the process of constituting neither them nor their effectiveness has neither been studied at length. The goals of this research objectives of the study were to assess the influence of the board’s best practices, on the performance of the mission hospital. The study employed the descriptive survey research technique. The research chose a sample size of 400 individuals including: 13 Hospital Management Board members; 8 Hospital Management Team members; 21 HODs & Unit In- Charges; 20 Administrative Staff; 252 medical staff and 86 supportive staff. A sample size of 200 participants were selected using stratified random sampling technique. Questionnaires were majorly employed to gather information. The viability of tools used was examined using the test- retest method and acceptable levels set at r>0.7 while the validity was determined using expert opinion. Quantitative data was explored by help of descriptive statistics including means, frequencies, ratios and percentages. The hospital management board was found to have adopted the best management practices.